Refund policy
Return and Refund Policy
At Simpsons Shop, we are committed to your satisfaction. If for any reason you are not entirely happy with your purchase, you may return it under the terms set out below.
1. Return Period
You have 14 days from the date you receive your order to return an item. After that period, we will no longer be able to accept your return.
2. Conditions for Accepting Returns
To be eligible for a return, the item must:
- Be in its original packaging.
- Be unused and in the same condition in which you received it.
- Have all its labels and accessories included.
3. Non-Refundable Items
The following items are not eligible for a return or a refund:
- Sale items.
- Personalised items.
4. Return Process
Before sending an item back, please contact our customer service by email at contact@simpsons-shop.com. Our team will guide you through the process and give you the information you need for the return.
5. Return Costs
Return shipping costs are payable by the customer. We recommend choosing a tracked shipping service so that you can be sure the product reaches us.
6. Form of the Refund
Once the returned item has been received and inspected, we will offer you the choice between:
- A refund of the amount paid,
- An exchange for another product,
- Or a credit note valid on a future order.
The refund will be issued within 7 business days of receipt of the returned item and may take a few days to appear in your account, depending on your bank.
7. Return Address
Returned items must be sent to the following address: Simpsons Shop
13 rue de Quebec
57500 Saint-Avold
France